ReadLoud Support

Help with reading, natural voices, study tools, and ReadLoud Plus. ReadLoud supports iPhone and iPad running iOS 15 or later.

Contact us

Email Red Star Labs and tell us your device model, iOS version, ReadLoud version, what you tapped, and what happened. Please do not attach private documents or full StoreKit transaction data.

Email ReadLoud Support

Quick fixes

A document will not open

ReadLoud currently imports PDFs, text files, pasted text, photographed pages, and supported HTTPS articles. Try saving the source as a PDF or plain-text file, then import it again.

A natural voice will not start

The first use downloads an on-device voice model of roughly 88 MB. Keep ReadLoud open on a reliable connection until the download finishes, then retry. Later reading stays on device.

A reading or study tool is locked

Your first three distinct imported documents include their study tools free. Reopening the same document does not use another reading. After the third document, subscribe to ReadLoud Plus for unlimited readings and the full feature set. Online study tools also require an internet connection.

Reading stops in the background

Return to ReadLoud, press play again, and check that Low Power Mode or an audio interruption has not paused playback. Include lock-screen and headphone details if you contact support.

ReadLoud Plus

  1. Purchase on the web: sign in with your email, then subscribe for $17.99 USD/month through secure Stripe Checkout.
  2. Purchase on iOS: open a locked feature, wait for Apple's localized product and price to load, then tap Subscribe and confirm with Apple.
  3. Restore: open the paywall and tap Restore purchases while signed into the Apple ID that bought ReadLoud Plus.
  4. Manage or cancel: web subscribers use Account → Manage billing; iOS subscribers use Apple's subscription management page or Settings → your name → Subscriptions.
  5. Request a refund: App Store refunds are handled by Apple at reportaproblem.apple.com. For web billing, email ReadLoud Support.

If a subscription is active but Plus remains locked, check your connection. On the web, sign out and use the same subscription email to sign back in; on iOS, tap Restore purchases once. Include the exact on-screen message in your support email. Never email a signed transaction token, magic sign-in link, or payment details.

Privacy and legal

Your library and voice audio stay on your device. Optional AI tools send only the content you choose for processing. Read the full ReadLoud Privacy Policy and ReadLoud Terms of Use.

Support hours: this is an email support channel. We aim to acknowledge messages within two business days. If the problem concerns an App Store charge, Apple may need to handle it directly.